Faqs

FAQs

Generally Asked Questions

1. When do I need an Extension?

  • If you are adding another TV in your home, you’ll need an extension. Our technicians will add another cable connection in your home for your additional TV.
  • Process: Call our office and request an extension, be sure to have account name and number on hand.
  • Price: $41.00

2. What is a Re-Route?

  • Want to move your TV to a different location in your home? Our technicians can help you with the Re-route of your TV.
  • Process: Call us with the account name and number and we can schedule your re-route over the phone.
  • Price: $41.00

3. What is a Transfer?

  • Moving to a different location? Give us a call to assist you in moving your cable service too!
  • Process: Come in and apply for a transfer, be sure to have your account name and number on hand.
  • Price: $52.00

4. How do I Reconnect with CBC:

  • To reconnect with CBC and enjoy the benefits of our quality channels, make sure all outstanding fees are paid.
  • Process: Come in and fill out our short Reconnection forms we also ask that you present and identification card.
  • Cost: $28.00

Disconnection
A customer can request for a disconnection for either their cable or Internet service.
Home owners with CBC’s service who travel for long periods of time may request a disconnection of service temporarily.
A customer can also be disconnected if he/she has an outstanding balance with CBC. To keep from getting disconnected, we encourage customers to keep bills up to date.

Internet Modem Checklist

  1. Make sure all four lights on the modem are on or solid.
  2. If all lights are solid you are receiving CBC’s internet service.
  3. If you still experience problems, it may be with your computer or router.
  4. If any of the four lights on modem are blinking Please call office for assistnace.
  5. If all four lights are solid then the CSA should inquire if the fourth light ( ie ) the amber is blinking.
  6. If the PC/Activity light is not blinking check to ensure the Ethernet is properly connected to the computer (or router if one is being used).
  7. If you experience any problems with your router, try to reset the router by disconnecting it. If after 5 minutes problem still exist, call the office for further assistance.

Policies
The following information relates to the usage of our products and services.

  • Billing – Billing is done the beginning of the month and must be paid at the ending of the month.
  • Stealing Cable – “Cable theft is illegal under law. Cable theft also affects you because your picture quality could suffer and your Internet speed could be compromised, among other things. You can report a theft of cable service by providing us with the information and remain anonymous.”